Best examples of follow-up email examples to gather feedback

1. Short and simple examples of follow-up email examples to gather feedback

Let’s start with the kind of email most people actually read: short, skimmable, and respectful of their time. These are the best examples when you need feedback but don’t want to write a novel.

Here’s a short example of a follow-up email after a purchase:

Subject: Quick favor about your recent order

Hi Jordan,

Thanks again for your recent order with us. I’d love to hear how everything went so we can keep improving.

Would you mind sharing your thoughts in this 1‑minute survey?

[Take the quick survey]

Your feedback directly shapes what we fix and what we keep doing.

Thank you,
Taylor

P.S. If you’d rather just hit reply and share a sentence or two, that’s just as helpful.

Why this works:

• It’s short and specific.
• It gives two options: survey or simple reply.
• It clearly explains why their feedback matters.

Modern research backs up this short-and-clear approach. For example, the Pew Research Center has repeatedly found that people are more likely to respond to shorter, well‑targeted surveys than long, generic ones. Your follow-up emails should reflect that same logic.

2. Friendly post-meeting examples include light personalization

Sometimes you’re not emailing a customer—you’re following up with a colleague, client, or partner after a meeting. These examples of follow-up email examples to gather feedback rely on a conversational tone and a specific question.

Example of a friendly post‑meeting follow-up:

Subject: Quick check‑in after our meeting today

Hi Sam,

Thanks again for taking the time to meet earlier. I’m glad we could walk through the project details together.

I’m always trying to run better meetings. Would you share one thing that worked well for you today, and one thing I could improve for next time?

No pressure for a long response—a sentence or two is perfect.

Appreciate your honesty,
Taylor

This kind of follow-up email does a few things well:

• It ties the request for feedback to a specific event (today’s meeting).
• It narrows the ask to just two items.
• It signals that honest feedback is welcome.

You can tweak this same structure for internal team retros, client check‑ins, or even mentoring sessions.

3. Post-webinar and event examples of follow-up email examples to gather feedback

Online events and webinars are everywhere now, and organizers who send thoughtful follow-up emails get better feedback and better future attendance. Here’s a realistic example of a follow-up email after a webinar:

Subject: How was the webinar? 1‑minute feedback

Hi Alex,

Thank you for joining our webinar on [Topic] today. I hope you left with at least one idea you can use right away.

Could you take 60 seconds to tell us what worked and what we should improve for the next session?

[Share quick feedback]

A few questions we’re asking:

• Was the content at the right level for you?
• Was the length too short, too long, or about right?
• What topic should we cover next?

Your feedback directly shapes our 2025 webinar schedule.

Thanks again for being part of this,
Taylor

These examples of follow-up email examples to gather feedback work especially well when you:

• Send them within 24 hours of the event, while the experience is fresh.
• Ask 3–5 focused questions instead of a long survey.
• Use clear time estimates ("60 seconds,” “1‑minute survey").

For reference, organizations like the Harvard Business School Online often emphasize short, targeted post‑event evaluations to keep response rates high. Modeling your follow-ups after that approach will usually get you more data and fewer unsubscribes.

4. Customer support follow-up: real examples after resolving an issue

When someone contacts support, you have a perfect moment to learn how well your team is doing. These real examples of follow-up email examples to gather feedback come after a ticket is closed or an issue is resolved.

Example of a support follow-up email:

Subject: How did we do today?

Hi Morgan,

I see your support request about [issue] is now marked as resolved. I want to make sure everything is truly working on your end.

If you have a moment, would you rate your experience with our support team?

[Rate your experience]

You can also reply directly to this email with any comments—good or bad. We read every response and use it to improve our training.

Thank you for helping us do better,
Taylor

Why this is one of the best examples:

• It acknowledges the specific issue.
• It confirms that “resolved” should mean “actually fixed.”
• It invites both a quick rating and optional, open‑ended comments.

If you’re in healthcare, education, or another regulated space, you may also want to reference your privacy practices. For example, the U.S. Department of Health & Human Services provides guidance on protecting personal health information, which can influence how you phrase follow-up emails in medical settings.

5. Product launch and beta test examples of follow-up email examples to gather feedback

When you’ve just launched a new feature or product, early feedback is gold. You want honest reactions, not sugar‑coated compliments. Here’s an example of a follow-up email to beta testers:

Subject: You tried the new feature—what did you really think?

Hi Riley,

You were one of the first people to try our new [feature/product name], and I’d love to hear your unfiltered thoughts.

What’s one thing you liked, and one thing that frustrated you?

If you’re up for it, here’s a short feedback form where you can go into more detail:

[Share your feedback]

We’re actively improving this feature over the next few weeks, so your comments will have a direct impact.

Thanks for helping us make this better,
Taylor

These examples include:

• A direct request for “unfiltered” feedback, which encourages honesty.
• A simple “one like, one frustration” prompt.
• A clear timeline (“over the next few weeks”) to show that changes are happening soon.

In 2024–2025, many teams are running faster product cycles and using continuous feedback loops. Short, targeted follow-up emails like this fit neatly into that rhythm.

6. Internal team and 1:1 feedback: softer examples of follow-up email examples to gather feedback

Asking your own team for feedback can feel sensitive. You want them to feel safe being honest, especially if you’re their manager. Here’s a gentle example of a follow-up email after a 1:1 or performance review:

Subject: Feedback on our 1:1s

Hi Jamie,

I’ve been thinking about how we run our 1:1 meetings and wanted to ask for your perspective.

Is there anything I could change about our 1:1s to make them more helpful for you? This could be the agenda, the frequency, or even the way I give feedback.

You’re welcome to share your thoughts in an email, or we can talk about it in our next meeting—whichever feels more comfortable.

I really appreciate your honesty here.

Taylor

This is one of the best examples for internal use because it:

• Gives specific areas they can comment on.
• Offers multiple ways to respond (email or live conversation).
• Acknowledges the power dynamic and invites honesty.

If your organization uses formal feedback tools, you can link to those instead. Many universities, such as Stanford University, share best practices on gathering anonymous course feedback, which you can adapt for workplace settings too.

7. Second follow-up when no one answered the first time

Sometimes people just miss your first email. That doesn’t mean they don’t care; inboxes are noisy. These examples of follow-up email examples to gather feedback show how to nudge again without sounding annoyed.

Example of a polite second follow-up:

Subject: Quick nudge on your feedback

Hi Dana,

I know your inbox is busy, so I’m bumping this up in case you didn’t see my note last week.

When you have a minute, I’d really value your feedback on [product/meeting/event]. Even a single sentence about what worked—or what didn’t—would be incredibly helpful.

[Share quick feedback]

If now isn’t a good time, no worries at all. I appreciate you either way.

Thanks,
Taylor

Why this works:

• It assumes the best (they’re busy, not ignoring you).
• It keeps the ask small.
• It gives them an easy out, which actually makes people more likely to respond.

Use this style sparingly—usually one follow-up after the original request is enough.

8. Trends for 2024–2025: making your follow-up emails actually work

You can have the best examples of follow-up email examples to gather feedback, but if they ignore how people behave in 2024–2025, your response rates will stay low. A few trends to keep in mind:

Shorter surveys win. Research from groups like Pew Research Center shows that response rates drop as surveys get longer. Your follow-up email should set expectations: “1‑minute survey” or “3 quick questions.”

Mobile‑first formatting. Most people will open your email on their phone. That means:

• Short paragraphs.
• Clear buttons or links.
• No walls of text before the call‑to‑action.

Timing matters. For many audiences, late morning or early afternoon in their time zone tends to perform better than very early or very late. For health‑related feedback (like after a clinic visit), sending the follow-up within 24–48 hours keeps the experience fresh, which aligns with patient‑experience guidance from organizations like Mayo Clinic.

Be transparent about how you’ll use the feedback. People are more willing to share if they know their responses won’t vanish into a black hole. A simple line like “We review every response in our weekly team meeting” goes a long way.

Offer alternatives to surveys. Many of the best examples of follow-up email examples to gather feedback give people options:

• Click a rating.
• Reply with a quick sentence.
• Fill out a slightly longer form if they’re motivated.

9. How to adapt these real examples to your situation

You don’t need to copy these word‑for‑word. Think of these as real examples you can remix. To adapt any example of a follow-up email:

• Swap in the specific event: purchase, webinar, appointment, coaching session, class, or support ticket.
• Adjust the tone: more formal for corporate or academic settings, more casual for startups or creative work.
• Change the ask: rating, open‑ended question, or short survey.

For instance:

• A teacher might send: “What’s one thing that helped you learn this week, and one thing that could be clearer?”
• A therapist or clinic (while following HIPAA rules) might ask: “Was there anything we could have done to make your visit more comfortable today?” and link to a secure form.

As you build your own library of examples of follow-up email examples to gather feedback, keep track of what actually gets responses. Over time, you’ll discover your own best examples—and you can retire the ones that consistently flop.

FAQ about follow-up emails to gather feedback

Q1: How soon should I send a follow-up email to ask for feedback?
Within 24–48 hours is usually ideal, while the experience is still fresh. For longer projects (like a months‑long engagement), sending a follow-up email the same day the project wraps—and a second one a week later—can work well.

Q2: How many follow-up emails is too many?
For most situations, one original request plus one reminder is enough. After two messages, you risk annoying people or increasing unsubscribes. If you need more data, improve your subject lines and timing rather than sending a third or fourth email.

Q3: Can you share another example of a follow-up email to gather feedback?
Here’s a quick one:

Subject: One question about your experience

Hi Taylor,

Thanks again for working with us on [project]. If you’re open to it, what’s one thing we could have done to make your experience even better?

A single sentence is perfect.

Gratefully,
[Your Name]

This works well because it asks just one question and sets expectations for a short reply.

Q4: Should I offer an incentive for feedback?
Incentives (like a small discount, gift card drawing, or bonus resource) can increase response rates, especially for longer surveys. Just be transparent: mention the incentive clearly, and avoid making people feel like they’re being “bought.” For sensitive areas like health or academic research, always follow your organization’s policies and ethical guidelines.

Q5: How long should a feedback follow-up email be?
Most of the best examples of follow-up email examples to gather feedback are 75–200 words. Long enough to give context, short enough to read on a phone in under 30 seconds. If you need to explain more, link to a page or document instead of packing everything into the email itself.