In today’s fast-paced world, gathering customer feedback is essential for improving products and services. An informal email can create a friendly atmosphere that encourages honest responses. Here are three practical examples of informal customer feedback request emails that you can use in various situations.
This email is perfect for reaching out to customers shortly after they’ve made a purchase. It’s casual and encourages them to share their thoughts.
Subject: How’s Your New [Product Name]? 😊
Hi [Customer’s Name],
I hope this message finds you well! I just wanted to check in and see how you’re enjoying your new [Product Name]. Your feedback means the world to us, and we’d love to hear your thoughts!
If you have a moment, please let us know what you think. Was it what you expected? Any suggestions for improvement? We’re all ears!
Thanks so much, and happy [using the product]!
Best,
[Your Name]
[Your Position]
[Your Company]
Notes: You can personalize this email further by adding a specific feature or aspect of the product that was discussed during the purchase.
Use this email template to request feedback after providing a service, making it light-hearted and easygoing.
Subject: We’d Love Your Thoughts! 🌟
Hey [Customer’s Name],
Thanks for choosing us for your recent [service provided]! We hope you had a great experience. We’re always looking to improve, and your feedback would really help us out.
If you could spare a minute, we’d appreciate it if you could share how we did. What did you like? Is there anything we could do better next time? Your insights are super valuable!
Thanks a ton for being awesome!
Cheers,
[Your Name]
[Your Position]
[Your Company]
Notes: Feel free to add a specific question about a particular aspect of the service to guide the customer’s response.
This example invites customers to participate in a short survey, keeping it informal and engaging.
Subject: Help Us Improve! 📝
Hi [Customer’s Name],
I hope you’re having a fantastic day! We’re on a mission to get better at what we do, and we’d love your help. We’ve put together a short survey that takes just a couple of minutes to fill out.
Your feedback can make a big difference! Plus, as a thank you for your time, we’re offering [incentive, e.g., a discount, entry into a giveaway].
Click here to start the survey: [Survey Link]
Thanks for being such a valuable part of our community!
Best,
[Your Name]
[Your Position]
[Your Company]
Notes: Including a small incentive can significantly increase response rates. Be sure to highlight it in the email.