Customer Feedback Request Email Examples

Explore practical examples of customer feedback request emails for new features.
By Taylor

Introduction

Gathering customer feedback is essential when launching new features. It helps you understand user experience and make necessary adjustments. Here are three diverse examples tailored for different contexts, ensuring your request resonates with your audience.

Example 1: Feature Update for a Mobile App

Context

This email is aimed at users who recently updated a mobile app with new features. The goal is to gather feedback on the user experience of these features.

Dear [Customer’s Name],

We hope you’re enjoying the latest update of our app! We’re excited to introduce several new features designed to enhance your experience. We’d love to hear your thoughts on these updates. Your feedback is invaluable in helping us improve and serve you better.

Could you take a moment to share your thoughts? Here are a few questions to guide you:

  • How easy was it to navigate the new features?
  • Did you encounter any issues or bugs?
  • Are there any additional features you would like to see?

Thank you for being a part of our community! Your insights help us shape the future of our app.

Warm regards,
[Your Name]
[Your Company]
[Contact Information]

Notes

Feel free to personalize the questions based on the specific features released. A touch of personalization can make customers feel valued.

Example 2: Post-Launch Feedback for a Web Platform

Context

This email is directed to users who have recently used a new feature on a web platform. It aims to collect detailed feedback on their experience.

Subject: We’d Love Your Feedback on Our New Feature!

Hello [Customer’s Name],

Thank you for trying out the new feature on our platform! We’re committed to improving your experience and would love to know your thoughts.

Your feedback can help us make the feature even better! Here are a few questions to get you started:

  • What do you like most about the new feature?
  • Was there anything you found confusing or difficult?
  • How does this feature compare to your expectations?

Please reply to this email or click [here] to fill out a quick survey. Your feedback is crucial for us, and we appreciate you taking the time to help us improve.

Best,
[Your Name]
[Your Company]
[Contact Information]

Notes

Consider including a link to a survey for more structured feedback. This can streamline the process for both you and your customers.

Example 3: Feedback Request After a Beta Test

Context

This email is sent to participants who took part in a beta test for a new feature. The aim is to gather comprehensive feedback before the official launch.

Subject: Thank You for Participating! We Need Your Feedback

Dear [Customer’s Name],

Thank you for being a beta tester for our new feature! Your input is crucial for us as we prepare for the official launch.

We would appreciate it if you could share your thoughts on the following:

  • What did you enjoy the most about the feature?
  • Were there any challenges you faced while using it?
  • Would you recommend this feature to others? Why or why not?

Your insights will directly impact our final adjustments. Please reply to this email or click [here] to complete a brief survey.

Thank you once again for your valuable feedback!

Sincerely,
[Your Name]
[Your Company]
[Contact Information]

Notes

Make sure to express gratitude for their participation, as beta testers often appreciate acknowledgment of their efforts. Adjust the questions based on the specific feature being tested.