Building a Winning Resume for IT Support Technicians

Creating a tailored resume for an IT support technician role is crucial for standing out in a competitive job market. This guide provides practical examples and tips to help you showcase your skills and experiences effectively.
By Jamie

How to Tailor Your IT Support Technician Resume

When applying for an IT support technician position, your resume should reflect your technical skills, customer service experience, and problem-solving abilities. Here’s how to structure your resume with practical examples:

1. Contact Information

Your resume should begin with your name, phone number, email address, and LinkedIn profile (if applicable).

John Doe  
123-456-7890  
johndoe@email.com  
https://www.linkedin.com/in/johndoe

2. Professional Summary

Write a brief summary that highlights your experience and skills relevant to IT support. Example:


**Professional Summary**  
Dedicated IT support technician with over 3 years of experience in troubleshooting hardware and software issues, providing excellent customer service, and maintaining IT infrastructure. Proven ability to resolve technical problems efficiently and enhance user satisfaction.

3. Skills

Include a list of key skills that align with the job description. Example skills:


**Skills**  
- Technical Support  
- Network Troubleshooting  
- Windows and Mac OS  
- Hardware Installation  
- Customer Service  
- Ticketing Systems (e.g., Zendesk, ServiceNow)  
- Remote Desktop Support

4. Professional Experience

Detail your work history in reverse chronological order. Focus on relevant responsibilities and achievements. Example:


**Professional Experience**  
**IT Support Technician**  
XYZ Tech Solutions, New York, NY  

*March 2021 - Present*  
- Provided technical support to over 200 end-users via phone, email, and in-person, achieving a 95% satisfaction rating.  
- Diagnosed and resolved hardware and software issues, reducing average resolution time by 20%.  
- Assisted in the deployment of new software and hardware, including training users on new systems.  

**Help Desk Technician**  
ABC Corporation, New York, NY  

*June 2019 - February 2021*  
- Managed support tickets using ServiceNow, addressing 50+ requests daily with a 90% first-contact resolution rate.  
- Conducted regular maintenance and updates of IT equipment, ensuring optimal performance and security.  
- Collaborated with the IT team to identify and implement process improvements, reducing ticket backlog by 30%.

5. Education

List your educational background, including degrees and certifications relevant to the IT field. Example:


**Education**  
**Associate of Applied Science in Information Technology**  
Community College, New York, NY  

*Graduated: May 2019*  

**Certifications**  
- CompTIA A+  
- Microsoft Certified: Azure Fundamentals

6. Additional Sections

Consider adding sections for certifications, volunteer work, or personal projects that demonstrate your skills in IT support. Example:


**Volunteer Experience**  
**IT Volunteer**  
Local Non-Profit Organization, New York, NY  

*January 2018 - May 2019*  
- Provided IT support for community events, setting up and troubleshooting audio-visual equipment.

**Projects**  
- Developed a user-friendly guide for common troubleshooting issues, which reduced the number of support requests by 15%.

Conclusion

Tailoring your resume for an IT support technician role involves highlighting your technical expertise, customer service skills, and relevant experience. Make sure to use keywords from the job description to increase your chances of standing out to hiring managers and applicant tracking systems.