Your Guide to Giving Feedback on Mobile Apps

Navigating a mobile app can sometimes lead to confusion or issues. In this guide, we’ll walk you through the simple steps to provide feedback or report problems, ensuring your voice is heard and helping improve your favorite apps.
By Taylor

How to Provide Feedback or Report Issues in a Mobile App

Providing feedback or reporting issues in a mobile app is easier than you might think! Whether you want to share your thoughts on a new feature or let the developers know about a bug, following these steps will ensure your feedback reaches the right people. Here’s a breakdown of how to do it effectively:

1. Locate the Feedback Section

Most apps have a designated area for feedback. Here’s how to find it:

  • Open the App: Start by launching the app on your device.
  • Settings Menu: Look for a gear icon or three horizontal lines (often called a hamburger menu) in the corner of the screen.
  • Feedback or Support Option: Scroll through the menu to find options labeled “Feedback,” “Support,” or “Contact Us.”

Example:

In the Food Delivery App, tap on the hamburger menu in the top left corner, then select “Support.” You’ll find an option for “Send Feedback.”

2. Choose the Right Feedback Type

Many apps allow you to specify the type of feedback you’re providing. Here’s how to select the right option:

  • Bug Report: If you encounter an issue, such as the app crashing or a feature not working, select “Report a Bug.”
  • Feature Request: If you have an idea for a new feature, choose “Feature Request.”
  • General Feedback: For comments about your experience, opt for “General Feedback.”

Example:

In the Fitness Tracking App, after selecting “Send Feedback,” you’ll see options like “Report a Bug,” “Suggest a Feature,” or “Share Your Experience.” Choose the one that fits your feedback best.

3. Describe the Issue or Feedback Clearly

When you provide feedback, clarity is key. Here’s how to structure your message:

  • Be Specific: Describe the issue or suggestion in detail. Include steps to recreate the problem if it’s a bug.
  • Be Constructive: Share what you liked and what could be improved. This helps developers understand your perspective.

Example:

Instead of saying “The app is broken,” you might say, “When I try to log in, the app crashes after entering my password. This happens every time I use the app.”

4. Include Screenshots (if possible)

Visuals can help developers quickly understand the issue. Here’s how to add them:

  • Take a Screenshot: Capture the screen where you encountered the issue. On most devices, you can do this by pressing the volume down and power buttons simultaneously.
  • Attach the Screenshot: Look for an option to upload or attach images in the feedback form.

Example:

In the Photo Editing App, when you’re reporting an issue, you’ll see an “Attach Screenshot” button. Click on it and select the image you just captured to include it with your feedback.

5. Submit Your Feedback

Once you’ve filled out the form and attached any necessary files, it’s time to send it off:

  • Review Your Message: Before submitting, double-check your feedback for any typos or missing information.
  • Hit Submit: Look for the “Send” or “Submit” button at the bottom of the feedback form and click it.

Example:

In the E-commerce App, after reviewing your comments about a missing feature, tap “Submit Feedback” to send your message to the developers.

Conclusion

By following these simple steps, you can effectively provide feedback or report issues in any mobile app. Your insights not only help improve the app but also contribute to a better experience for all users. Don’t hesitate to share your thoughts and make your favorite apps even better!