Practical examples of bug reporting and feedback examples for software teams

Real-world examples of bug reporting and feedback examples

Let’s start with what people always ask for first: real examples. Below are realistic, modern examples of bug reporting and feedback examples you’d see in SaaS, mobile apps, and enterprise tools.

Example of a strong UI bug report (web app)

Title: Checkout button unclickable on Chrome 129 when cart has subscription items
Environment:
• Browser: Chrome 129.0.6668.71 (64-bit)
• OS: Windows 11 Pro, 23H2
• Screen: 1920x1080, 100% zoom
• Logged-in user, US region

Steps to reproduce:
• Go to https://app.example.com/cart
• Add any subscription product (e.g., “Pro Monthly Plan")
• Click Checkout

Expected result: Checkout button is clickable and opens the payment page.
Actual result: Checkout button appears enabled but does nothing when clicked. No error message in UI.

Additional info:
• Works as expected in Firefox 131 and Edge 131.
• Chrome DevTools console shows this error on click: TypeError: Cannot read properties of undefined (reading 'planId').

Why this works:

• It has a precise title that makes triage easier.
• It includes environment details that might affect reproduction.
• It lists clear steps, expected behavior, and actual behavior.
• It attaches a specific error message, which is one of the best examples of actionable detail developers can use.

Mobile app crash: example of a high-quality crash report

Title: iOS app crashes when uploading HEIC photo from iCloud

Environment:
• Device: iPhone 14 Pro
• OS: iOS 18.1
• App version: 4.2.0 (build 4203) from App Store
• Network: Wi‑Fi, good signal

Steps to reproduce:
• Open the ExampleApp iOS app
• Go to Profile → Edit Profile → Change Photo
• Choose Browse and select a HEIC image from iCloud Drive
• Tap Save

Expected result: Profile photo updates and returns to profile screen.

Actual result: App freezes for ~2 seconds, then closes to home screen. After reopening, the profile photo is unchanged.

Additional info:
• Reproduced 5 times.
• Works fine with JPEG photos from local device storage.
• iOS crash log attached via TestFlight.

In 2024–2025, mobile teams increasingly rely on structured crash reports from tools like Firebase Crashlytics or Sentry. But human-written context like this is still vital, especially when the crash depends on specific user actions or cloud storage sources.

API integration: example of a backend bug report from a partner

Title: POST /v2/payments returns 500 for valid ACH payloads in sandbox

Environment:
• API: Sandbox
• Endpoint: POST https://sandbox-api.example.com/v2/payments
• Auth: OAuth2 client credentials
• Timestamp: 2025-03-02T15:21:44Z (US-East)

Request (redacted):

{
  "amount": 125.00,
  "currency": "USD",
  "payment_method": "ach",
  "customer_id": "cust_48392",
  "metadata": {"integration_test": true}
}

Expected result: 201 Created with payment resource and status = pending.

Actual result: 500 Internal Server Error. Response body:

{"error": "Internal server error", "request_id": "req_9a7f"}

Additional info:
• Same payload works in production.
• Card payments in sandbox succeed as expected.
• This started failing today; calls from 2025-03-01 succeeded.

This is one of the best examples of a partner-facing bug report: it gives timestamps, environment, and a redacted payload. For API teams, having request IDs and timestamps is gold for log searches.

Accessibility issue: example of feedback that drives inclusive fixes

Title: Screen reader cannot access “Submit” button on support form

Environment:
• Browser: Edge 131
• Screen reader: NVDA 2024.2
• OS: Windows 10

Issue description:
When navigating the support form using NVDA, the “Submit” button is skipped. I can tab to it visually, but NVDA doesn’t announce it and pressing Enter does nothing.

Steps to reproduce:
• Open https://support.example.com/contact
• Turn on NVDA
• Navigate through form fields using keyboard only
• Try to reach and activate the “Submit” button

Expected result: Screen reader announces the button label and pressing Enter or Space submits the form.

Actual result: Button is not announced and cannot be activated via keyboard.

This kind of report aligns with modern accessibility standards like WCAG 2.2. For teams, it’s helpful to cross-check with resources like the W3C Web Accessibility Initiative for proper ARIA roles and keyboard behavior.

Product feedback: example of constructive UX feedback (not a bug)

Not all feedback is a bug. Some of the best examples of bug reporting and feedback examples actually show how to separate defects from design improvements.

Title: Request: Save default export settings for reports

Context: I export weekly reports for our finance team. Every time, I have to reselect CSV format, date range, and include archived items.

Current behavior: The export dialog always resets to PDF, last 7 days, and excludes archived items.

Suggested improvement: Allow saving default export settings per user, or remember the last-used settings. This would save several clicks on each export.

Impact: I run 6–8 exports every Monday morning. This change would reduce friction and speed up our reporting.

The structure here—context, current behavior, suggested improvement, impact—is a pattern you can re-use across your own feedback templates.

Security-related bug: example of a responsible disclosure report

Security reports need extra care and discretion. Here’s a simplified example of responsible bug reporting and feedback examples in a security context.

Title: IDOR: Users can access other users’ invoices by changing invoice ID

Environment:
• App: https://app.example.com
• Role: Regular user (non-admin)

Issue description:
The invoice details page does not properly validate ownership. By changing the invoiceId in the URL, I can see invoices that belong to other accounts.

Steps to reproduce:
• Log in as a standard user
• Go to Billing → Invoices and open any invoice
• Change the invoiceId parameter in the URL to another numeric value

Expected result: Access is denied for invoices that do not belong to the logged-in user.

Actual result: The full invoice details for other users are visible, including billing address and last 4 digits of card.

Impact: This exposes sensitive billing information to unauthorized users.

Security teams often refer to guidance from organizations like CISA or NIST on vulnerability disclosure policies. Including impact and clear reproduction steps helps them prioritize quickly.

Performance issue: example of slow-loading page report

Title: Dashboard takes 18–22 seconds to load for accounts with 10k+ records

Environment:
• Browser: Chrome 129
• Region: US-East
• Account size: ~12,000 active records

Issue description:
When opening the main dashboard, the page takes around 20 seconds to load, compared to ~3 seconds for smaller test accounts.

Steps to reproduce:
• Log in with a large production account
• Navigate to Dashboard
• Measure time from navigation click to charts fully rendered

Expected result: Dashboard loads within 5 seconds for large accounts.

Actual result: Load time consistently between 18–22 seconds.

Additional info:
• Tested on wired connection (300 Mbps).
• Lighthouse performance score for the dashboard is 34/100.

Performance issues are often under-reported because users just think “it’s slow.” Timed measurements and account characteristics are some of the best examples of helpful detail.

Patterns from the best examples of bug reporting and feedback

Across all these real examples of bug reporting and feedback examples, a few patterns show up repeatedly:

• Clear titles that summarize the problem and context.
• Environment details: device, OS, browser, app version, region, or account size.
• Step-by-step reproduction so anyone on the team can see the issue.
• Expected vs. actual behavior spelled out in plain English.
• Impact and frequency: does this block checkout for all users, or annoy one power user once a week?
• Artifacts: logs, screenshots, timestamps, request IDs, or crash reports.

This structure lines up well with modern QA and incident-management practices. For example, public health reporting guidance from organizations like the CDC emphasizes consistent, structured data for incident tracking; software teams benefit from the same discipline.

Modern trends shaping bug reporting and feedback (2024–2025)

Software teams in 2024–2025 are dealing with more platforms, more automation, and more users than ever. That changes how we think about examples of bug reporting and feedback examples in a few ways.

Shift toward structured templates

Most serious teams now use templates in tools like Jira, Azure DevOps, GitHub Issues, or Linear. These templates enforce fields such as:

• Environment (version, platform, region)
• Steps to reproduce
• Expected vs. actual behavior
• Severity and impact

When you look at the best examples of bug reporting and feedback examples from high-performing teams, they almost always follow a consistent template. That consistency makes it easier to search, group similar issues, and run analytics over time.

Telemetry and user feedback working together

Automated telemetry, crash reporting, and feature flags are everywhere now. But raw data is not enough. The strongest bug reports combine telemetry with human context.

For example, a real example from many teams in 2024:

• Crash analytics shows a spike in crashes on Android 15 for a specific activity.
• Users submit feedback: “The app crashes when I open notifications from the lock screen.”
• Support logs show increased tickets about missed alerts.

Only when you combine these sources do you get a complete story. This is why modern examples of bug reporting and feedback examples often include references to log IDs, trace IDs, or feature flag names.

AI-assisted triage and summarization

Many teams now experiment with AI tools that summarize user tickets, group similar reports, and even generate draft reproduction steps. These tools work best when the original reports follow the patterns you see in the examples above.

If you want your reports to survive automated triage in 2025, focus on:

• Clear, unambiguous language
• Concrete steps and outcomes
• Avoiding vague phrases like “sometimes” without details

AI can cluster “checkout button doesn’t work” reports, but it can’t invent the missing environment details you never wrote down.

How to write your own high-quality bug reports and feedback

Using the examples above as a reference, you can build your own style that fits your team.

Start with a short, specific title. “Login broken” is weak. “Login fails with 401 for SSO users on Okta” is better. Then, follow a simple flow:

• Set the environment: device, OS, app version, browser, role, or plan.
• Walk through steps to reproduce in order, using the actual labels from your UI.
• Describe expected behavior as if everything worked.
• Describe actual behavior, including messages, errors, or visual glitches.
• Add impact: who is affected, how often, and how bad it is.
• Attach any logs or IDs that help trace the issue.

For feedback that’s not a bug, mirror the product feedback example:

• Explain your context (role, workflow, frequency).
• Describe the current behavior that slows you down.
• Suggest a specific improvement, not just “make it better.”
• Quantify the benefit if you can (time saved, errors avoided, revenue protected).

If you’re training a support team or internal QA, using these real examples of bug reporting and feedback examples as templates is often more effective than any policy document.

FAQ: examples of bug reporting and feedback examples

What is a good example of a bug report for non-technical users?

A good example for non-technical users keeps the structure but avoids jargon. For instance:

“On my Android phone, when I tap ‘Pay Now’ on my electricity bill, the app just shows a spinning circle and never finishes. I waited about a minute and tried three times. My Wi‑Fi is working for other apps.”

It still covers what you did, what you expected, and what happened, which is the core pattern behind all the best examples of bug reporting and feedback examples.

What are common examples of information people forget in bug reports?

People often forget:

• The version of the app or browser
• Whether they were logged in and which account or role they used
• Exact error messages (they close the popup without copying it)
• Whether the issue happens every time or only sometimes

If you compare weak reports to the real examples in this guide, missing environment and reproducibility details stand out immediately.

Can I reuse these examples of bug reporting and feedback examples as templates?

Yes. You can adapt these examples into templates for your issue tracker or support portal. Many teams create a “Report a Bug” form that asks for the same fields used in the examples: environment, steps, expected vs. actual, and impact. Over time, this consistency makes your bug backlog easier to manage and analyze.

How many details are too many in a bug report?

Add enough detail for another person to reproduce the issue without guessing. If you’re pasting full logs, keep them in an attachment or link and highlight the relevant lines. The best examples of bug reporting and feedback examples balance clarity with focus: everything supports reproducing, debugging, or prioritizing the issue.

Are screenshots or videos always needed?

They’re helpful but not mandatory. For visual or layout issues, screenshots or short screen recordings can save time, but they should supplement, not replace, written steps and descriptions. The written structure you see in these examples of bug reporting and feedback examples is still the backbone of a useful report.

Clear, structured reports are not busywork—they’re how you trade a few extra minutes of writing for hours of saved engineering time and faster fixes for your users. If you build your own templates based on these real examples of bug reporting and feedback examples, your future self (and your dev team) will thank you.