Keeping clients informed about team changes or new hires is crucial for maintaining trust and transparency in business relationships. This communication not only reassures clients but also highlights your organization’s growth and commitment to service excellence. Below are three practical examples that can be used in various contexts.
This email is intended for clients who will be assigned a new account manager, ensuring they feel comfortable with the transition.
Dear [Client’s Name],
I hope this message finds you well. I am writing to inform you that we have recently made some changes to our team structure to enhance our service delivery. We are excited to announce that [New Hire’s Name] has joined our company as your new Account Manager.
[New Hire’s Name] comes to us with [X years of experience] in [relevant industry or field], and has a strong track record of managing client relationships effectively. [He/She/They] will be your primary point of contact moving forward. [New Hire’s Name] is eager to work with you and ensure your needs are met.
Should you have any questions or require assistance during this transition, please do not hesitate to reach out to [New Hire’s Name] directly at [New Hire’s Email] or call [New Hire’s Phone Number].
Thank you for your continued partnership. We are excited about this new chapter and are confident that [New Hire’s Name] will provide the exceptional service you expect from us.
Best regards,
[Your Name]
[Your Position]
[Your Company]
[Your Contact Information]
This email is appropriate for clients to inform them of a broader team restructuring that may affect their accounts.
Subject: Important Update: Team Restructuring at [Your Company]
Dear [Client’s Name],
We hope you are doing well. We are reaching out to inform you about some exciting changes within our team at [Your Company]. As part of our commitment to improving our services, we have restructured our team to better align with your needs.
[Employee Name], who has been with us for [X years], will be transitioning to a new role as [New Role]. In this capacity, [he/she/they] will focus on [specific responsibilities]. We believe this change will enhance our ability to serve you effectively.
In addition, we are pleased to announce that [New Hire’s Name] will be joining our team as [Position] on [Start Date]. [He/She/They] brings with [him/her/them] a wealth of experience in [specific expertise]. We are confident that [New Hire’s Name] will add significant value to our collaboration.
We understand that changes can raise questions, and we are here to provide support during this transition. Please feel free to reach out to me directly if you have any concerns.
Thank you for your understanding and support as we continue to grow and improve.
Warm regards,
[Your Name]
[Your Position]
[Your Company]
[Your Contact Information]
This example is suited for clients who work closely with departments undergoing leadership changes.
Subject: Meet Your New Department Head at [Your Company]
Dear [Client’s Name],
I hope this email finds you in great spirits! At [Your Company], we are committed to providing you with the best service possible. To that end, I am pleased to announce that [New Hire’s Name] has joined our team as the new [Department Head] for [Department Name].
With [his/her/their] extensive background in [relevant experience or industry], [New Hire’s Name] is well-equipped to lead our efforts in [specific goals or initiatives]. [He/She/They] is enthusiastic about fostering strong relationships with our clients and ensuring that we continue to meet your expectations.
[New Hire’s Name] will be reaching out to you shortly to introduce [himself/herself/themselves] personally. In the meantime, if you have any questions or concerns, please do not hesitate to contact me.
We appreciate your trust in us and are excited about the future. Thank you for your continued partnership!
Best,
[Your Name]
[Your Position]
[Your Company]
[Your Contact Information]
By using these practical examples of informing clients about team changes or new hires, you can help ease transitions and reinforce the relationship with your clients.